NHTSA Complaint #11184589 — 2011 NISSAN VERSA

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT COIL SPRINGS. COLE NISSAN (304-327-0511, LOCATED AT US-460 SUITE #3, BLUEFIELD, WV 24701) REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION); HOWEVER, THE REMEDY FAILED AND THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT THE FAILURE COULD NOT BE REMEDIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15019, BUT EXPERIENCED FAILURES RELATED TO THE FRONT COIL SPRINGS. THE CONTACT FELT THAT REPAIRING THE VEHICLE WITH THE SAME OEM PARTS WOULD LEAD TO MORE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.