NHTSA Complaint #11184420 — 2018 CHRYSLER PACIFICA

IN THE FALL, THE ENTIRE ELECTRICAL SYSTEM FAILED LEAVING MY CAR COMPLETELY INOPERABLE. THIS HAPPENED WHILE DRIVING THE VEHICLE WITH MY KIDS IN THE CAR. THANK GOODNESS WE WERE IN A SAFE NEIGHBORHOOD GOING AT A SLOW RATE OF SPEED.IT TOOK OVER A WEEK TO "FIX" THE PROBLEM AND WAS GIVE A WHOLE NEW "COMPUTER". ON SATURDAY 3-2 AT 10:30 PM, I WAS DRIVING WITH MY CHILDREN ON THE OHIO TURNPIKE GOING 70 MPH WHEN THEN POWER STEERING FAILED. I HAD TO PULL OFF THE ROAD. I DID NOT HAVE CONTROL OF THE VEHICLE DUE TO LOSS OF STEERING AND HAD TO PULL THE WHEEL HARD TO THE RIGHT TO GET OFF THE ROAD. THANK GOODNESS, I WAS IN THE RIGHT LANE. IF I WERE IN THE LEFT LANE ON THE HIGHWAY, IT WOULD HAVE BEEN POTENTIALLY FATAL. BOTH OCCURRENCES COULD HAVE CAUSED SERIOUS INJURY OR HAVE BEEN FATAL. WE RESEARCHED THE ISSUES AND FOUND A NYTIMES ARTICLE ON THESE FAILURES. THIS CAR HAS PUT MY FAMILY'S SAFETY IN DANGER.