NHTSA Complaint #11184371 — 2012 KIA SPORTAGE

ON SATURDAY DECEMBER 8, 2018 LEAVING GATLINBURG 2 HOURS OUT AT 10:40 ON THE INTERSTATE RETURNING TO MURFREESBORO, TN; KIARA CALL ME STATING HER TRUCK WAS MAKING A TICKING NOISE AND WAS LOSING POWER. SHE WENT ON TO SAY THAT IT HAD STALLED OUT AND DIED ON THE SIDE OF THE ROAD FOR ABOUT 10-15 MINS. IT THEN CRANK BACK UP AND SEEMED FINE BUT THE TICK NOISE WAS STILL THERE, SO SHE PROCEEDED ONWARD. SO THEN I GOT ANOTHER CALL FROM KIARA ABOUT 45 MIN TO AN HOUR LATER, JUST GETTING INTO COOKEVILLE, STATING THE TRUCK WAS NOW MAKING A KNOCKING NOISE ALONG WITH THE TICKING BUT SEEMED TO BE A BIT SLUGGISH EVERY SO OFTEN. UNSURE OF WHAT THE CASE MAY BE WITH THE TRUCK, I ADVISED HER TO PULL OVER AND CHECK THE OIL AND SEE IF IT MAY NEED SOME ADDITIONAL OIL PUT IN IT. SO SHE DID AND ADDED A LITTLE OIL TO SEE IF IT WOULD EITHER QUIET OR CEASE THE NOISE, IT DIDN'T. SO I THEN TOLD HER TO LEAVE THE TRUCK AT THE GAS STATION AND WE'LL FIGURE OUT HOW TO GET IT HOME THE FOLLOWING DAY. SO THAT FOLLOWING MONDAY I RENTED A TRUCK AND TRAILER FROM U-HAUL AND DECIDED TO GO PICK UP THE KIA SPORTAGE TO BRING IT BACK HOME. AFTER LISTENING WHILE LOADING IT UP, I COULD TELL IT WAS NOTHING GOOD GOING TO COME FROM THIS ORDEAL. DUE TO OUR FINANCIAL SITUATION WHEN WE GOT HOME THERE WAS NOTHING AT THAT TIME THAT COULD BE DONE PERTAINING TO THE VEHICLE, SO WE LEFT IT PARKED ON THE PARKING LOT WHERE WE LIVE UNTIL WE HAD THE NECESSARY FUNDS TO GET THE VEHICLE PROPERLY DIAGNOSED. MY MOTHER, EUGENIE CALLED THE KIA CUSTOMER SERVICE NUMBER ON JAN. 16, 2019 TO SEE IF THERE WERE ANY RECALLS ON THE VEHICLE BECAUSE OF THE ISSUES THAT KIARA WAS HAVING, BUT SHE WAS TOLD THAT KIARA BASS COULD CALL THEM BACK TO FILE A COMPLAINT, AND THAT WOULD GET THE BALL ROLLING, BUT THE VEHICLE WOULD NEED TO BE TAKEN TO THE DEALERSHIP TO BE DIAGNOSED OF THE PROBLEMS. THE VEHICLE IS NOT DRIVEABLE DUE TO FEAR OF A BREAKDOWN ON THE ROAD.