NHTSA Complaint #11183730 — 2014 RAM 2500

I NOTICED THE DOORS WERE NOT UNLOCKING ON THE FIRST TRY OR AT ALL WITH THE KEY FOB. I TRIED 3 DIFFERENT KEY FOBS AND THE RESULTS WERE THE SAME. SOMETIMES ONLY THE DRIVER SIDE OPENED AND SOMETIMES NOT AT ALL. THE SAME WENT FOR LOCKING THE DOORS. THEY WOULD MAKE A SOUND TO LICK BUT THEY WOULD NOT ACTIVATE THE LOCKING MECHANISM. I WOULD HAVE TO USE THE KEY TO MANUALLY UNLOCK THE DRIVER DOOR AND THEN TRY TO RAPIDLY TAP THE UNLOCK BUTTON INSIDE THE DOOR. IT WOULD WORK SOMETIMES. OTHER TIMES I WOULD MANUALLY PULL ON THE STEM TO OPEN THE PASSENGER DOORS BUT IF YOU TRIED TO UNLOCK THEM UNSUNG THE ELECTRONICS FIRST, THEY WOULD BE STUCK IN THIS HALF WAY POSITION AND WOULD NOT BE ABLE TO BE PULLED UP TO UNLOCK THE PASSENGER DOOR. WHEN THE DOORS COULD NOT BE LOCKED USING THE ELECTRONIC LOCKS THEN THE DOOR STEM WOULD HAVE TO BE PUSHED DOWN ON ALL DOORS. THE PROBLEM WAS THAT UNLOCKING WITH A KEY AFTER TRIGGERED THE ALARM AND IT WOULD NOT STOP UNTIL AN UNLOCK SIGNAL WAS SENSED. THIS TOOK PUSHING THE FOB ENDLESS TIMES. SOMETIMES WITHOUT SUCCESS. THE REAL DANGER OF THIS PRESENTED ITSELF WHEN WE STOPPED DRIVING AND HAD TO RAPIDLY EXIT THE VEHICLE DUE TO EMERGENCY. THE DOORS WOULD NOT UNLOCK. THE DOOR HANDLES WOULD NOT WORK ON THE PASSENGER DOORS TRAPPING MY 3 KIDS IN THE BACK SEATS. I COULD NOT MANUALLY PULL ON THE STEM HARD ENOUGH TO OPEN THE DOORS. FYI, THE MANUAL CHILD LOCKS WERE OFF. THIS INCIDENT SCARED ME THINKING IF THERE WAS A FIRE OR ROLL OVER AND WE COULDN'T GET OUT MANUALLY OR ELECTRICALLY. ALSO FOR SAFETY WE HAVE THE LOCKS MANUALLY ACTIVATE AFTER DRIVING A BIT. THIS DOESN'T WORK SOMETIMES ANYMORE SO WE ARE LEFT VULNERABLE TO CAR JACKINGS. THESE ISSUES OCCUR MOSTLY WHEN TEMPERATURES CHANGE OUTSIDE (HUMIDITY?). FORUMS SPOKE OF LOCKING MECHANISMS BEING CHANGED WITHOUT CORRECTING THE ISSUE. ONLY CHANGING THE BCM BODY CONTROL MODULE FIXED THE PROBLEM IN EVERY CASE.