NHTSA Complaint #11183666 — 2016 FORD F-150

I WAS TOLD BY THE SALES PERSON, (XXXXX), THAT THE TRUCK IS UNDER A BUMPER TO BUMPER WARRANTY, AND A FORD COMPANY WARRANTY THAT INCLUDES EVEN THE LIGHT BULB. AFTER JUST FEW DAYS OF DRIVING, I NOTICED SOME VIBRATION OF THE TRUCK, BAD OIL BURNING IN THE CABINE,GRIDING OF THE WHEELS WHEN I HAVE TO TAKE SHARP CORNERS AND MANY MORE ISSUES. CALLED THE COVINGTON FORD DEALER ABOUT THE PROBLEMS/ISSUES I HAVE WITH THE TRUCK. I WAS TOLD TO TAKE IT TO A FORD DEALER TO HAVE IT INSPECTED. DID THAT. CALLED COVINGTON FORD AND THEY TOLD ME TO TAKE IT OVER TO THEYR DEALER AND THEY WILL CHECKED AND FIX IT. LEFT THE TRUCK FOR OVER A WEEK WITH THEM I CALLED TO SEE WHAT'S GOING ON WITH MY TRUCK. I WAS TOLD THEY FIXED EVERYTHING.NOW THE VIBRATION IS GETTING WORSE. CALLED AGAIN COVINGTON FORD WITH SAME PROBLEMS. I TOLD THEM I'LL GO ON A HUNGER STRIKE IN FRONT OF THEIR DEALER AND FORD COMPANY MAIN OFFICE. AND I WILL IF THE PROBLEM IS NOT SOLVED. THE OWNER OF COVINGTON FORD CONTACTED ME BY PHONE, AND LEFT ME A MESAGE THAT THY WILL TAKE CARE OF THE TRUCK OR GET ME ANOTHER TRUCK. DROVE AGAIN TO THEIR DEALER ON A SATURDAY MORNING. THE SALES PERSON, (XXXXX) , TOOK A TEST DRIVE AND HE SAID THAT YES, THERE ARE TO MANY PROBLEMS WITH THE TRUCK, SO, I'M GONNA GET ANOTHER ONE. AFTER OVER 3 HOURS OF BACK AND FORTH WITH THE OWNER AND GENERAL MANAGER, THEY OFFER ME A OLDER MODEL,2015, AND LOWER XL MODEL. NOW I HAVE F150 2016XLT. DID NOT ACCEPTED, SO THEY TOLD ME TO HIT THE ROAD. AS I SAID, I'M GONNA GO ON A DAY HUNGER STRIKE, CALL ALL THE MEDIA OUTLETS. EVEN I'LL PUT IT ON FACE BOOK. COVINGTON FORD SHOULD BE RESPONSABLE AND INSPECT THE CARS BEFORE THEY OFFER IT FOR SALE. I HOPE THAT YOU WILL HELP ME TO SOLVE THIS PROBLEM BEFORE I'LL GO ON A HUNGER STRIKE. ALL I WANT FROM COVINGTON FORD TO STAND BEHIND THEIR SALES, HONOR THE WARRANTIES. THANK YOU. A VERY DISAPPOINTED CUSTOMER. (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)