NHTSA Complaint #11183462 — 2014 CHEVROLET TRAVERSE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11183462
Vehicle 2014 CHEVROLET TRAVERSE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 66,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

2014 CHEVY TRAVERSE LS, 66K MILES, PURCHASED USED IN MAY 2018. AT RANDOM, TRACTION CONTROL TURNS OFF, REDUCED ENGINE POWER AND SOMETIMES SHUTS OFF. HAS HAPPENED 5 TIMES IN THE LAST 3 WEEKS WHILE DRIVING IN TRAFFIC, STOPPED AT A RED LIGHT, AND ONCE WHILE CAR WAS PARKED IN MY DRIVEWAY! TURN CAR OFF FOR ABOUT 5 MINS, AND IT RUNS NORMALLY, BUT CHECK ENGINE LIGHT STAYS ON, UNTIL THE NEXT DAY THEN ALL IS NORMAL AGAIN. THEN THE CYCLE REPEATS--OVER AND OVER! AFTER SOME RESEARCH, FOUND A RECALL FOR THIS ISSUE (GM #14515), BUT IT DID NOT COVER ALL 2014 TRAVERSES, NOT TO MENTION THIS ISSUE AFFECTS SEVERAL GM MAKES AND MODELS AND HAS BEEN A PROBLEM SINCE AT LEAST 2007!! THIS PROBLEM IS WELL DOCUMENTED BY HUNDREDS OF CONSUMERS WHO ARE EXPERIENCING THE SAME THING. I FIND IT EXTREMELY HARD TO BELIEVE THAT GM HAS NOT BEEN MADE TO MAKE THIS RIGHT VIA FULL FLEDGED RECALL--NOT JUST CERTAIN VEHICLES. THIS IS DANGEROUS!! MY FAMILY AND I COULD HAVE BEEN IN A FEW SERIOUS ACCIDENTS BECAUSE OF THIS "FLAW" THAT GM IS WELL AWARE OF SINCE THEY ISSUED A RECALL TO FIX IT (BUT NOT FOR ALL AFFECTED VEHICLES). CALLED GM CUSTOMER SERVICE, AND ALTHOUGH THE PERSON WAS NICE, HE SAID NOTHING HELPFUL AT ALL (TAKE IT TO A DEALER AND PAY A $120 DIAGNOSTIC FEE FOR WHAT? GM KNOWS EXACTLY WHAT'S WRONG), AND ADVISED MY CAR WAS NOT A PART OF THE RECALL. WHY NOT?!?!?!? IT MOST CERTAINLY HAS THE ISSUE FOR WHICH THE RECALL WAS DONE!!! THE ELECTRONIC CONTROL MODULE NEEDS TO BE REPLACED ASAP BEFORE SOMEONE GETS HURT OR KILLED BECAUSE MY CAR DECIDED TO RANDOMLY REDUCE POWER AND/OR SHUT DOWN. UNLESS THAT'S WHAT GM IS WAITING FOR BEFORE THEY DO THE RIGHT THING. AND TO THINK MY FATHER SPENT 36 YEARS WORKING FOR THIS COMPANY...

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