NHTSA Complaint #11183135 — 2017 CHEVROLET TRAVERSE

TL* THE CONTACT OWNED A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH IN THE SNOW, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT PULLED THE VEHICLE ONTO THE ROAD SHOULDER, OPENED THE DRIVER'S DOOR, AND FOUND SMOKE RISING FROM UNDER THE DASHBOARD. THE CONTACT MOVED AWAY FROM THE VEHICLE AND, MOMENTS LATER, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED. ON FEBRUARY 19, 2019, THE VEHICLE WAS TAKEN TO RHINELANDER GM AUTO CENTER (1935 NORTH STEVEN STREET, RHINELANDER, WI 54501, (715) 365-8100) FOR INSPECTION BECAUSE THE CONTACT NOTICED A SMOKE ODOR. THE DEALER SMELLED SMOKE FROM THE ENGINE COMPARTMENT UNDER THE HOOD, BUT COULD NOT DETERMINE THE CAUSE OF THE ODOR. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5089683949. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.