NHTSA Complaint #11183068 — 2012 SUBARU OUTBACK

WHILE SLOWING DOWN THE VEHICLE HAS PULLED (FEELING LIKE IT IS NOT SHIFTING DOWN , FOR YEARS, THOUGHT IT WAS THE NATURE OF THE BEAST) SO HAD TO BRAKE HARDER. SINCE THE SUMMER OF 2018 THE CAR PULLS AND SOMETIMES STALLS OR ALMOST STALLS WHEN DECELERATING FAST. THIS HAPPENS ON HIGHWAY AND ALSO CITY (BETWEEN STREETLIGHTS). I LOOKED ONLINE AND SEE THAT SUBARU HAS HAD A BULLETIN SINCE 2014 KNOWING ABOUT A THRUST WASHER WEAR PROBLEM INSIDE THE TORQUE CONVERTER . 1-27-2019 I TOOK THE OUTBACK IN FOR SERVICE AND THE DIAGNOSIS WAS TORQUE CONVERTER REPLACEMENT. ESTIMATED COST FOR REPAIRS $1715.00. MY WIFE AND I NOT ONLY HAD THE STANDARD SUBARU WARRANTY BUT PAID EXTRA FOR THE EXTENDED WARRANTY,. ALL SERVICE WAS DONE AT THE SUBARU DEALERSHIP ( STANLEY SUBARU ) AND THE LAST SERVICE BEFORE WARRANTY EXPIRED IN 2017 I SPECIFICALLY ASKED FOR THE CAR TO BE GONE THOUGH WITH A FINE TOOTH COMB (AT THAT TIME WE WAS CONCERNED WITH NOISY WHEEL BEARINGS. NO MENTION OF THE BULLETIN ON THE TORQUE CONVERTER WAS MENTIONED. *TR