NHTSA Complaint #11182634 — 2008 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11182634
Vehicle	2008 FORD ESCAPE
Component	STEERING
Date of Incident	February 25, 2019
Date Filed	February 26, 2019
Mileage	175,588 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

LAST WEEK THE STEERING WHEEL WOULD SHAKE WHEN AT A STOP. YESTERDAY WE GOT AN ERROR CODE SAYING "POWER STEERING ASSIST FAULT". THEN THE POWER STEERING WENT OUT WHEN DRIVING ON THE HIGHWAY. WE LEARNED THAT THERE WAS A RECALL FOR THIS EXACT FAILURE FOR OUR YEAR/MAKE/MODEL OF CAR FOR THE FORD PLANT WHERE OURS WAS BUILT (KANSAS CITY) BUT OUR VIN NUMBER IS NOT PART OF THE RECALL. I CONTACTED THE DEALERSHIP AND THEY SAID THERE IS NOTHING THEY CAN DO FOR US BUT TO CHARGE US FULL PRICE FOR THE REPAIR.

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