NHTSA Complaint #11182515 — 2017 BMW I3 STEERING

Complaint Details

ODI Number	11182515
Vehicle	2017 BMW I3
Component	STEERING
Date of Incident	February 26, 2019
Date Filed	February 26, 2019
Mileage	28,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

STEERING INTERMITTENTLY BECOMES HEAVY, MAKING VEHICLE HARDER TO CONTROL. TURNING THE CAR OFF AND BACK ON AGAIN CLEARS THE PROBLEM. IT'S HARD TO DESCRIBE THE FEELING OF THE STEERING: YOU ARE ABLE TO TURN BUT IT FEELS LIKE THE CAR IS TRYING TO PREVENT YOU FROM TURNING THE WHEEL. THE PROBLEM SEEMS SOFTWARE-RELATED RATHER THAN A PHYSICAL FAILURE SINCE NOT ONLY IS IT INTERMITTENT, BUT IT IS INCONSISTENT. AT ONE INTERSECTION THE STEERING MAY BE NORMAL TURNING LEFT BUT HEAVY TURNING RIGHT AND THE SITUATION MAY BE REVERSED A MILE DOWN THE ROAD AT THE NEXT TURNING. I HAVE 28000 MILES/ 2.5YEARS ON THE CAR AND THE PROBLEM HAS ONLY STARTED OCCURRING WITHIN THE PAST MONTH. AT THE MOMENT THE PROBLEM OCCURS TOO RARELY TO TAKE THE CAR TO THE DEALER.

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