NHTSA Complaint #11182373 — 2011 KIA OPTIMA

MY HEADLIGHTS ARE SO DIM THAT ****SAFE DRIVING AT NIGHT IS IMPOSSIBLE*** FOR ME AND OTHER CARS ON THE ROAD BECAUSE IT'S TOO DARK TO SEE! I'VE HAD NEW LIGHT BULBS INSTALLED, ONLY TO NO AVAIL. THIS PROBLEM STARTED AROUND 80K MILES. I SPOKE TO KIA'S REGIONAL REP ONLY TO FIND THAT HE HAS A POMPOUS ATTITUDE AND NO REGARD FOR CONSUMER SAFETY. HE TOLD ME THAT DESPITE SAFETY CONCERNS, IT ALL COMES DOWN TO THE WARRANTY WHICH EXPIRED AT 40K MILES AND KIA "CAN'T" DO ANYTHING ABOUT IT. OF COURSE THEY CAN, BUT HE ASSURED ME THEY WONT. I ADVISED HIM THAT ACCORDING TO THE THOUSANDS OF COMPLAINTS ON THE INTERNET, THIS DEFECT TYPICALLY OCCURS AT 75K+ MILES, MEANING THAT THEIR WARRANTY WOULD NEVER COVER IT ANYHOW. IT'S A CATCH 22 AND KIA APPARENTLY KNOWS THIS, ACCORDING TO THE REP. HIS SUPERVISOR, JULIE MILLER, IS SUPPOSED TO CONTACT ME WITHIN 48 HOURS. I HOPE SHE HAS MORE COMPASSION FOR HUMAN LIFE THAN HER EMPLOYEE. THIS IS MY 3RD KIA VEHICLE, AND HOPEFULLY NOT MY LAST, SINCE THEIR VEHICLES AND SERVICE HAVE BEEN GREAT UP UNTIL NOW. KIA, RECALL THIS DEFECT BEFORE PEOPLE DIE.