NHTSA Complaint #11182361 — 2017 LINCOLN MKX
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11182361 |
| Vehicle | 2017 LINCOLN MKX |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 42,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
THE CAR SHUTS OFF WITHOUT WARNING WHEN YOU ARE DRIVING. IT HAS HAPPENED 6 TIMES IN THE LAST 3 MONTHS. THE POWER STEERING SHUTS OFF AND THE CAR COMES TO A COMPLETE STOP BEFORE YOU ARE ABLE TO TRY TO RESTART THE CAR. THIS IS A VERY SERIOUS SAFETY ISSUE WHEN THIS HAPPENS ON A BUSY HIGHWAY AND YOU ARE IN THE FAST LANE OR MAKING A LEFT TURN ACROSS ONCOMING TRAFFIC. I TOOK THE CAR TO A LOCAL DEALER (JERRY'S FORD OF LEESBURG VA) AND IT IS NOT SHOWING ANY MAINTENANCE CODES FOR THE ISSUE AND THEY SAID THERE IS NOTHING THEY CAN DO. I SPOKE TO FORD (CASE# CAS-17221031-Z4L4R3) AND THEY SAID TO DRIVE THE CAR UNTIL THE ISSUE HAPPENS AGAIN AND HAVE IT TOWED BACK TO THE DEALER AS RESTARTING THE CAR WILL CLEAR THE MAINTENANCE CODE. I TOLD FORD THIS WAS UNACCEPTABLE DUE TO THIS BEING A VERY SERIOUS SAFETY ISSUE AND I DIDN'T THINK IT WAS A GOOD IDEA TO PUT SOMEONE'S LIFE AT RISK TO TROUBLE SHOOT THE PROBLEM WITH THE CAR. FORD HAS NO OTHER OPTIONS AT THIS TIME. FROM RESEARCH I HAVE DONE ONLINE I CAN SEE OTHER PEOPLE HAVE HAD THIS SAME EXACT ISSUE. NHTSA ID NUMBERS 11047965 AND 11055106 SEEM TO BE THE SAME ISSUE.
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