NHTSA Complaint #11342784 — 2017 LINCOLN MKX

RECALL NOTICE 19S41. RECEIVED NOTIFICATION ON 5/2/2020 THAT PARTS ARE AVAILABLE. CONTACTED LOCAL DEALERSHIP, FELIX SABATES LINCOLN, ON 5/5/2020 TO SCHEDULE RECALL. WAS TOLD AT THE TIME, THEY HAD TO ORDER THE PART FOR RECALL AND IT WILL BE APPROXIMATELY 2-3 WEEKS. ON 6/2/2020, I MADE ANOTHER CALL ASKING FOR UPDATE ON RECALL PARTS.WAS TOLD THAT PART HAS NOT ARRIVED AND IT WILL BE ANOTHER 2 WEEKS. CALLED AGAIN ON 6/15/2020 FOR UPDATE. AGAIN WAS TOLD STILL WAITING ON PARTS. MAYBE ANOTHER 2 WEEKS. CALLED AGAIN ON 7/1/2020 AND WAS TOLD PARTS STILL HAVE NOT ARRIVED. THE GAVE THE REASONING AS COVID-19 AS THE PROBLEM FOR DELAY IN RECEIVING PARTS. CALLED LINCOLN ON 7/13/2020 AND WAS TOLD TO CONTACT LOCAL DEALERSHIP FOR UPDATE. CALLED DEALERSHIP AGAIN ON 7/29/2020 AND HAVE NOT RECEIVED A CALL BACK AS OF 8/2/2020. THIS HAS BEEN GOING ON FOR 90 DAYS AND I BELIEVE THIS TO LONG FOR THE RECALL FIX.