NHTSA Complaint #11181713 — 2013 CHEVROLET CRUZE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11181713
Vehicle 2013 CHEVROLET CRUZE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 66,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

MY VEHICLE REPEATEDLY RAN HOT EVERYTIME I WOULD DRIVE IT OVER A MILE ON THE ROAD. MY HUSBAND CHANGED THE THERMOSTAT, ALWAYS MADE SURE IT HAD COOLANT, CHECKED MY HOSES, AND REPLACED THE WATER PUMP. BUT EVENTUALLY IT BLEW A HEAD GASKET. WE NOTICED IT DID SO WHEN WE SEEN WATER HAD MIXED INTO THE OIL. SUPREME CHEVROLET REPLACED THE ENGINE AT 96,000 MILES IN NOVEMBER 2016 UNDER WARRANTY. I DROVE THE CAR ABOUT 54,000 MILES WITH THE REPLACED ENGINE AND IT TOO STARTED RUNNING HOT EVERYTIME I WOULD DRIVE IT ABOUT A MILE DOWN THE ROAD. THE DASH LIGHT WOULD SAY TURN A/C OFF AND IDLE ENGINE OR TURN OFF ENGINE DUE TO HIGH TEMPERATURE. WE CHANGED THE RADIATOR, THE HOSES, THE WATER PUMP, AND THE THERMOSTAT ON THE CAR AND IT REMAINED RUNNING HOT WITH HIGH TEMPERATURES UNTIL THAT ENGINE TOO BLEW A HEAD GASKET.THE DEALERSHIP WILL NOT WARRANTY THE SECOND ENGINE ALTHOUGH IT ONLY HAS 67,000 MILES ON THE NEW ENGINE. AND NOW I AM LEFT WITH NO VEHICLE AND STILL OWE $6700.00 ON THE CHEVROLET CRUZE DUE TO THE FAULTY COOLANT SYSTEM.

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