NHTSA Complaint #11181164 — 2018 JEEP WRANGLER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11181164
Vehicle	2018 JEEP WRANGLER
Component	VISIBILITY/WIPER
Date of Incident	February 16, 2019
Date Filed	February 19, 2019
Mileage	8,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

DRIVING MY NEW 2018 JEEP WRANGLER RUBICON FOR THE FIRST TIME IN SNOWY CONDITIONS, I TURNED ON THE FRONT WINDOW DEFROST WHILE PULLING OUT OF THE DRIVEWAY AND IMMEDIATELY HEARD A POPPING NOISE. THE WINDSHIELD CRACKED DUE TO THE DEFROST COMING ON. THE WINDSHIELD CRACKED AT THE BASE OF THE WINDSHIELD IN THE CENTER OF THE SUV DIRECTLY ABOVE THE DEFROST VENTS. THE CRACK WENT UP FROM THE BASE 3 INCHES AND TOOK A HARD LEFT TOWARDS THE DRIVES SIDE. THERE WAS NOT A IMPACT TO THE WINDSHIELD OF ANY KIND. I HAVE CONTACTED CHRYSLER JEEP AND THEY HAVE SAID "GLASS IS NOT COVERED UNDER WARRANTY". THIS WINDSHIELD IS DEFECTIVE.

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