NHTSA Complaint #11180146 — 2014 FORD F-250 SD STEERING

Complaint Details

ODI Number	11180146
Vehicle	2014 FORD F-250 SD
Component	STEERING
Date of Incident	February 11, 2019
Date Filed	February 14, 2019
Mileage	30,238 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I BOUGHT THIS VEHICLE IN DEC. 2017 WITH 17,000 MILES ON IT, AND IT NOW HAS 30,000 MILES ON IT. ON FEB 11,12 WHILE DRIVING IN AKRON OHIO AT AROUND 65 MPH I HIT A BUMP AND THE FRONT END STARTED SHAKING SO FIERCELY I COULD HARDLY CONTROL THE TRUCK. MY WIFE WAS WITH ME AND WAS TERRIFIED. IF SHE WAS DRIVING IT SHE WOULD HAVE NEVER BEEN ABLE TO CONTROL IT AND WOULD PROBABLY BEEN INVOLVED IN A HORRIBLE AND MOST LIKELY A FATAL ACCIDENT. MY PROBLEM IS THAT I'M FINDING OUT THAT THIS HAS BEEN A PROBLEM FOR A WHILE NOW AND FORD ISN'T DOING ANYTHING ABOUT OR AS MY DEALERSHIP SERVICE DEPARTMENT SAID WHEN I DROPPED IT OF THIS MORNING, DOESN'T THINK IT'S A SAFETY ISSUE. THIS TRUCK HAS DONE THIS NUMEROUS TIMES IN THE 13,000 MILES SINCE I'VE OWNED IT. I'VE HAD IT LOOKED AT EACH AND THE PLACE I TOOK IT TO CAN'T FIND ANYTHING LOOSE, HOWEVER THE ONE TIME THEY REPLACE THE STEERING DAMPER AND THAT SEEMED TO HELP FOR A LITTLE WHILE. SOMETHING NEEDS TO BE DONE, THIS CANNOT SIMPLY BE A TIRE INFLATION ISSUE WHICH BY THE WAY I'M PRETTY RELIGIOUS ABOUT CHECKING ON A REGULAR BASIS. THANK YOU [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

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