NHTSA Complaint #11179794 — 2017 RAM 2500

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT TOOK THE VEHICLE TO MILTON RUBEN CHRYSLER DODGE JEEP RAM (3508 WASHINGTON RD, AUGUSTA, GA 30907, (888) 885-0415) TO HAVE THE OCCUPATIONAL RESTRICTION CONTROL MODULE REPAIRED AFTER RECEIVING A LETTER FROM THE MANUFACTURER. THE DEALER PERFORMED A REPROGRAM UPDATE, WHICH CAUSED THE SEAT BELT ALERT NOT TO FUNCTION WHEN THEY WERE UNBUCKLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UPDATE WAS PERFORMED AGAIN. THE DEALER INFORMED THE CONTACT THAT THE SEAT BELT ALERT WOULD NOT OPERATE BECAUSE THE VEHICLE NEVER HAD A SEAT BELT ALERT FEATURE. THE CONTACT STATED THAT THE FAILURE PERSISTED AND HE WAS WONDERING IF OTHER SAFETY COMPONENTS WOULD MALFUNCTION. THE MANUFACTURER WAS CONTACTED AND CONFIRMED WHAT THE DEALER STATED. THE FAILURE MILEAGE WAS 20,954. *TT CONSUMER STATED BOTH ATTEMPTS TO REPAIR THE SELT BELT PROBLEM FAILED. DASHBOARD ICON OR CAB CHIME (ALARM) DOES NOT GIVE A WARNING SIGN. CONSUMER CONTACTED THE MANUFACTURER.*JB