NHTSA Complaint #11176209 — 2015 AUDI A4 ALLROAD ENGINE

Complaint Details

ODI Number	11176209
Vehicle	2015 AUDI A4 ALLROAD
Component	ENGINE
Date of Incident	September 15, 2018
Date Filed	February 11, 2019
Mileage	43,372 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

AUDI SAFETY RECALL 19N4-ELECTRIC (AFTER RUN) COOLANT PUMP. I HAVE BEEN WAITING NOW ABOUT 6 MONTHS FOR A NEW PUMP TO BE AVAILABLE FROM AUDI TO REPLACE THE DEFECTIVE COOLING PUMP, THAT IS TO COOL THE TURBOCHARGER AFTER THE ENGINE IS TURNED OFF. I WAS TOLD, IN WRITING AND OVER THE PHONE BY AUDI, THAT THIS REPLACEMENT WOULD BE DONE BY THE END OF 2018. TODAY WHEN I CALLED AUDI THEY WILL ONLY SAY IT IS TO BE COMPLETED BY THE END OF 2019. NOT HAVING THE AFTER RUN PUMP PROPERLY COOLING THE TURBOCHARGER CAN CAUSE DAMAGE TO THE TURBOCHARGER AND THAT CAN BE VERY COSTLY TO REPAIR. ALSO, IF I WANT TO SELL OR TRADE IN THIS CAR NOW, WITH OUT THE REPLACEMENT PUMP, THE VALUE OF THE CAR IS WORTH LESS AND I WILL LOOSE MONEY DUE TO THIS ISSUE. WHAT CAN BE DONE TO GET THIS PUMP REPLACED AS AUDI SAID THEY WOULD ORIGINALLY?

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