NHTSA Complaint #11176095 — 2015 RAM 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11176095
Vehicle 2015 RAM 2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 39,727 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I WENT OUT TO THE GARAGE AND STARTED THE TRUCK ON 2/19/2019 TO LEAVE ON VACATION. I DROVE APPROXIMATELY ONE MILE AND TURNED THE ENGINE OFF. UPON RETURNING TO THE TRUCK, THE ENGINE WOULD NOT START AND THE DASH SAID WRONG KEY FOB. WAITED 15 MINUTES NO START AND ONE HOUR LATER STILL WOULD NOT START HAD IT TOWED IN FOR SERVICE. THE DIAGNOSTIC TESTING SHOWED THE KEY FOB LOST CODE FOR THE IGNITION. CODE B1A7B-01 IGNM GENERAL ELECTRICAL FAILURE. THIS IS THE SECOND TIME THAT HAS HAPPENED TO THIS TRUCK. THE OTHER TIME WAS IN JULY, 2016. AT THAT TIME I WAS IN MY DRIVEWAY TRYING TO MOVE THE TRUCK WHEN THE DASH KEPT TELLING ME WRONG KEY FOB. SOMETIMES ONE KEY WOULD WORK AND THE OTHER KEY WOULDN'T AND VICE VERSA. I FINALLY GOT IT STARTED AND DROVE TO THE DEALER. THE KEY FOB LOST CODE FOR THE IGNITION WAS ALSO THE PROBLEM AT THAT TIME.

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