NHTSA Complaint #11175212 — 2016 FORD EXPLORER

MY WIFE, DAUGHTER AND I WERE DRIVING FORM NYC TO BALTIMORE IN MY 2016 FORD EXPLORER. IN THE LAST 10 MINUTES OF THE TRIP I WAS ON THE HIGHWAY TRAVELING AT APPROXIMATELY 65MPH. I RECEIVED A WARNING MESSAGE ON MY VEHICLE STATING THAT POWER STEERING HAS MALFUNCTIONED AND TO SERVICE NOW. I SLOWED THE VEHICLE DOWN AND TRAVELED ANOTHER 8 MILES TO MY DESTINATION. AFTER CONSULTING MY OWNER'S MANUAL, I RESTARTED THE VEHICLE AND GOT THE SAME MESSAGE AS WELL AS ANOTHER ONE SAYING THAT THE LANE DETECTING SENSOR WAS MALFUNCTIONING AS WELL. THE NEXT MORNING I WAS GOING TO TAKE IT TO A NEARBY DEALERSHIP FOR SERVICE. HOWEVER WHEN I STARTED THE VEHICLE AND TRIED TO MOVE FORWARD THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER THE VEHICLE. I HAD THE CAR TOWED TO THE DEALERSHIP. CURRENTLY THEY ARE ASSESSING THE VEHICLE AND MENTIONED THAT THIS HAPPENS WITH SOME MAKES AND MODELS AND THAT I MAY HAVE TO PAY FOR THE REPAIRS WHICH COULD COST IN THE $2000 DOLLAR RANGE. I HAVE REACHED OUT TO FORD CUSTOMER SERVICE AND THEY HAVE PASSED ME TO 3 DIFFER DEPARTMENTS ALL WHO SAY THERE IS NOTHING THEY CAN DO.