NHTSA Complaint #11175065 — 2012 DODGE GRAND CARAVAN

MY WIFE WAS DRIVING OUR VAN AND TURNING INTO A BUSY INTERSECTION WHEN SUDDENLY THE CAR SHUT DOWN LEAVING HER WITH NO POWER BRAKES AND NO POWER STEERING AND NO WAY TO ACCELERATE TO GET OUT OF HARMS WAY. THIS HAS HAPPENED TO ME AS WELL IN THE SAME VEHICLE. WHEN I TRY TO START THE VEHICLE SOMETIMES THE CAR DOES NOT START AND I HAVE TO TURN THE KEY A FEW TIMES BEFORE IT WILL ACTUALLY MAKE A CONNECTION. I INVESTIGATED ONLINE ABOUT THIS PROBLEM AND IT SEEMS THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THIS VEHICLE. WHEN I CALLED DODGE THE TECHNICIAN TOLD ME THAT IT'S SOME KIND OF RELAY INSIDE THE IGNITION SWITCH THAT IS FAULTY SO HE ADMITTED IT HIMSELF I AM ASKING THAT YOU INVESTIGATE THIS BEFORE SOMEBODY GETS HURT OR KILLED. THIS IS MY FAMILY'S PRIMARY MODE OF TRANSPORTATION AND MY CHILDREN ARE ALWAYS IN THIS CAR. IT IS MY WORST NIGHTMARE TO LOSE MY FAMILY. AND I WOULD HATE TO LOSE MY FAMILY OVER AN ENGINEERING FLAW THAT DODGE DOES NOT WANT TO ACKNOWLEDGE . I FEAR THATSOMEBODY IS GOING TO GET HURT OR KILLED OVER THIS EVENTUALLY. THE TECHNICIAN AT DODGE TOLD ME THAT IT TYPICALLY COST AROUND $800 TO FIX THE PROBLEM BECAUSE I WOULD NEED TWO NEW KEYS AND A NEW IGNITION SO IT'S NOT LIKE THEY DON'T KNOW ABOUT THIS. THERE NEEDS TO BE A RECALL ON THIS IGNITION SWITCH. IF YOU RESEARCH FORUMS ON THE 2012 DODGE GRAND CARAVAN YOU WILL SEE THAT THIS IS A HUGE SAFETY PROBLEM AND EXTREMELY COMMON. PLEASE HOLD DODGE ACCOUNTABLE BEFORE SOMEONE GETS HURT.