NHTSA Complaint #11174826 — 2008 MAZDA TRIBUTE

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED, WHICH CAUSED THE STEERING WHEEL TO SEIZE WHEN TURNED TO THE LEFT. ALSO, THE ELECTRIC POWER STEERING WARNING INDICATOR RANDOMLY FLASHED. THE CONTACT HAD TO CONSTANTLY MANEUVER AND ADJUST THE STEERING WHEEL IN THE PROPER DIRECTION DUE TO THE FAILURE. TASCA FORD MAZDA SEEKONK (200 FALL RIVER AVE, SEEKONK, MA 02771, (800) 737-0435) INDICATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE DEALER CLEARED THREE FAILURE CODES, BUT DID NOT DIAGNOSE OR REPAIR THE VEHICLE. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING THE MANUFACTURER TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND ISSUED 12 TSBS FOR THE STEERING. THE MANUFACTURER CLOSED THE CASE AND DID NOT ASSIST. THE MANUFACTURER EXPECTED THE VEHICLE OWNER TO HAVE THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.