NHTSA Complaint #11174397 — 2018 CHRYSLER PACIFICA

2018 CHRYSLER PACIFICA PURCHASED NEW. WHEN THE STOP/START FUNCTION IS ACTIVATED, THE ENGINE WILL COMPLETELY SHUT OFF WHILE IDLING AT STOPLIGHTS OR STOP SIGNS, AND PACIFICA HAS TO BE SHIFTED INTO PARK AND RESTARTED. (THIS HAPPENS INTERMITTENTLY AND OCCURS GOING STRAIGHT ON THE ROADWAY AND TURNING LEFT OR RIGHT.) CHIMES SOUND AND DASHBOARD DISPLAY FLASHES A MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. STARTED OCCURRING AROUND 11K MILES AND HAS HAPPENED 8 TIMES TO DATE. SEVERAL VISITS TO THE CHRYSLER DEALERSHIP INCLUDE: FIRST VISIT WAS A SOFTWARE UPDATE AND THAT DIDN'T FIX THE ISSUE. SECOND VISIT WAS TO REPLACE BOTH BATTERIES AS BOTH REPORTEDLY FAILED THEIR TESTS, AND THAT DIDN'T FIX IT. OPENED A CHRYSLER CARE CASE AFTER 7TH ENGINE STALLING INCIDENT. THIRD VISIT WAS TO ADD A DATA RECORDER. CAPTURED DATA ON 8TH STALLING INCIDENT. CHRYSLER IS UNWILLING TO REPORT WHAT INFO WAS LEARNED FROM THE DATA RECORDER AND WHETHER ROOT ISSUE HAS BEEN IDENTIFIED. FOURTH VISIT TO CHRYSLER DEALERSHIP AFTER DATA RECORDING CAPTURE INCLUDED REPLACING THE CRANKSHAFT POSITION SENSOR, AND CHRYSLER BELIEVES THAT WILL FIX THE ISSUE. CUSTOMER NOW HAS VEHICLE FOR DRIVING (AND FURTHER ROAD TESTING).