NHTSA Complaint #11174353 — 2004 TOYOTA 4RUNNER

SINCE BUYING MY FORERUNNER USED IN 2015 I HAVE ONLY BROUGHT IT TO THE DEALERSHIP FOR MAINTENANCE BED INSPECTIONS WITH TOYOTA PROFESSIONAL MECHANICS. UPON BRINGING MY VEHICLE IN FOR A ROUTINE OIL CHANGE AND INSPECTION I WAS TOLD THAT THE FRAME IS RUSTED OUT AND UNSAFE TO DRIVE. I WAS SHOCKED AND UPSET AS I'VE ONLY USED A TRUSTED TOYOTA PROFESSIONAL MECHANICS AND SOMEHOW THEY SEEM TO HAVE OVERLOOKED A FRAME THAT WAS COMPLETELY RUSTING OUT AND THEREFORE PUTTING MY LIFE AND MY CHILDREN'S LIVES IN HARMS WAY. I CONTACTED TOYOTA HEADQUARTERS TO NO AVAIL, THEY CLAIMED THERE'S NOTHING THEY CAN DO AS THERE ARE NO RECALLS. HOWEVER I FEEL THEY ARE RESPONSIBLE FOR THEIR PROFESSIONAL MECHANICS OVERLOOKING SUCH A SERIOUS ISSUE BUT YET HAVING NO PROBLEM WITH ME CONTINUING TO PUT MONEY INTO THIS VEHICLE AS I PLANNED ON OWNING IT FOR QUITE SOME TIME. AFTER THE FRAME RUST WAS POINTED OUT MY STEERING THEN SEPARATED FROM THE SUSPENSION WHILE DRIVING HOME BEING A SINGLE MOTHER AND HAVING ONLY ONE VEHICLE I HAD NO CHOICE BUT TO TRY TO DRIVE IT I AM EXTREMELY UPSET AND THIS IS COMPLETELY UNACCEPTABLE