NHTSA Complaint #11173938 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE THE VEHICLE WAS IDLING AT A STOP LIGHT, THE WRENCH ICON SYMBOL ILLUMINATED AND THE STEERING LOST POWER. THE CONTACT STATED THAT THE STEERING WAS REPAIRED FOUR YEARS AGO PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO ROCHESTER FORD (507-288-7564, LOCATED AT 4900 US-52, ROCHESTER, MN 55901) WHERE IT WAS STATED THAT THE VEHICLE WOULD NOT BE REPAIRED FOR FREE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS ALREADY COMPLETED ONCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,119.