NHTSA Complaint #11173702 — 2012 SUBARU OUTBACK

THE VEHICLE HAS EXPERIENCED A SHUDDERING FEELING INTERMITTENTLY WHEN COMING TO A STOP. THE ISSUE HAS BEEN ONGOING AND MY VEHICLE CURRENTLY HAS 87,000 MILES, ALTHOUGH THE ISSUE HAS OCCURRED SINCE AROUND 50,000 MILES. I HAVE TAKEN THE VEHICLE IN TO A SUBARU DEALER IN 2017 AND THE ISSUE WAS RECREATED HOWEVER WAS NOT FIXED SINCE THE PROBLEM IS STILL OCCURRING. IT IS MY UNDERSTANDING THAT SUBARU ISSUED A TECHNICAL SERVICE BULLETIN COVERING MORE THAN 1.5 MILLION VEHICLES FOR WHAT APPEARS TO BE KNOWN ISSUE WITH THE TORQUE CONVERTER IN THE CVT TRANSMISSION. HOWEVER, THE PROBLEM IS SPORADIC AND INTERMITTENT AND EVERY TIME THE VEHICLE GOES IN TO RE-CHECK THE PROBLEM, THE TECHNICIANS CANNOT REPLICATE IT. THIS IS VERY MUCH A SAFETY ISSUE THAT SHOULD BE ELEVATED FROM A TSB TO A RECALL IF THE ISSUE IS KNOWN. THE FEELING OF A SHUDDERING ALMOST TO A VEHICLE STALL IS NOT SAFE. WHY SUBARU HAS NOT ISSUED A FULL ON A RECALL IS A LITTLE CONCERNING, ESPECIALLY WITH THE SEVERAL SUBARU FORUMS INDICATING FROM MANY OTHER OWNERS OF THE SAME PROBLEM. I HAVE TALKED TO SUBARU OF AMERICA AND THEY WERE NOT VERY ACCOMMODATING OF THE ISSUE AND SAID IF THEY CANT RECREATE THE PROBLEM, THEN THEY WONT FIX IT. APPARENTLY THE WORD OF THOUSANDS OF SUBARU OWNERS IS NOT SUFFICIENT ENOUGH.