NHTSA Complaint #11173473 — 2011 JEEP LIBERTY ENGINE

Complaint Details

ODI Number	11173473
Vehicle	2011 JEEP LIBERTY
Component	ENGINE
Date of Incident	December 17, 2018
Date Filed	February 1, 2019
Mileage	76,310 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

2011 JEEP LIBERTY WITH 76,310 EXPERIENCED IMMEDIATE AND CATASTROPHIC ENGINE FAILURE WHILE DRIVING ON A CITY STREET. JUST PRIOR TO FAILING THE OIL PRESSURE AND CHECK ENGINES LIGHTS CAME ON. A KNOCKING NOISE OCCURRED RIGHT BEFORE FAILURE. OIL BLEW FROM THE ENGINE COVERING ROADWAY UNDER THE VEHICLE. THE VEHICLE WAS ALWAYS SERVICED BY THE LOCAL JEEP DEALERSHIP PER THE RECOMMENDED SCHEDULES. THE VEHICLE WAS TOWED TO THE SAME DEALERSHIP WHERE IT WAS SERVICED. TEAR DOWN OF THE ENGINE BY JEEP CERTIFIED TECHNICIANS REVEALED SEVERAL FAILED COMPONENTS MAKING EXACT ROOT CAUSE OF FAILURE UNKNOWN. COST TO REPLACE THE ENGINE AND RELATED PARTS WAS $7,800. CHRYSLER CUSTOMER CARE WAS CONTACTED ABOUT COVERING THE COST OF THE ENGINE. ANY ASSISTANCE BY CHRYSLER WAS DENIED.

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