NHTSA Complaint #11173266 — 2014 MAZDA MAZDA3

UNFORTUNATELY A PICTURE WILL NOT WORK FOR WHAT US HAPPENING IN MY VEHICLE. THE NAVIGATION HUB IN MY VEHICLE WITH START TO PHANTOM PRESS BUTTONS WHEN STOPPED OR DRIVING. WHEN STOPPED IT WILL START TO OPEN MENUS AND CHANGE SETTINGS AS WELL AS OPEN THE PHONE AND ATTEMPT TO DIAL NUMBERS ON IT OWN. THIS CAN BE VERY DISTRACTING WHILE STOPPED AS IT IS CONSTANTLY BEEPING AND CLICKING WHICH PREVENTS ME FROM PAYING ATTENTION. WHILE THE CAR IS IN MOTION IT IS UNABLE TO DIAL NUMBERS BUT WILL STILL GO INTO MENUS AND START CHANGING SETTINGS WHICH IS A HUGE DISTRACTION FROM THE ROAD WHILE DRIVING. THERE IS NO WAY TO TURN OFF THE SYSTEM AND IF YOU TRY TO MUTE IT WITH THE MUTE BUTTON THE SYSTEM HAS UNLIMITED ITSELF AND CONTINUED TO RAPIDLY CHANGE SETTING OR SELECT DIFFERENT THINGS WITHIN THE MENU ALL THE WHILE MAKING VERY AUDIBLE AND DISTRACTING NOISES. THIS IS A KNOWN ISSUE THAT HAS BEEN SEEN IN MANY FORUMS AND MAZDA HAS NOT DONE ANYTHING TO FIX THIS FOR THEIR CUSTOMERS. MY FEAR IS THAT OF THE FACT THAT IT CAN TAKE YOUR ATTENTION AWAY FROM DRIVING WHILE THIS IS HAPPENING. IT IS NOT A CONSISTENT CONDITION THOUGH AND WILL NOT DO IT FOR DAYS, WEEKS OR MONTHS BUT THEN WILL ALL OF A SUDDEN START UP AGAIN. RESETTING THE SYSTEM DOES NOTHING TO FIX THIS AS WELL AS TURNING THE CAR OFF THEN ON AGAIN. I HOPE THAT THIS ISSUE MAY BE RECALLED AS IT POSES SAFETY HAZARDS FOR ANYONE WITH THIS PROBLEM TO BE DISTRACTED AND NOT PAY ATTENTION TO WHAT IS HAPPENING ON THE ROAD WHICH COULD LEAD TO TRAFFIC COLLISIONS ESPECIALLY IN IN CLIMATE WEATHER.