NHTSA Complaint #11602914 — 2014 MAZDA MAZDA3

There is an existing recall on my car 2014 Mazda 3 dated July 14, 2023 for the glitches with rearview mirror and rearview mirror disconnecting at random. While this has been outstanding for one year Mazda discourages customers from scheduling appointment to get the vehicle inspected and fixed in accordance to the guidance listed in NHTSA recall. I visited Capitol Mazda San Jose on 11/18/23 as well as called them to schedule a check on 7/17/24 but both these times I was informed that there are no parts to be replaced. I believe the remedy listed with NHTSA is not being followed and the customers do not have a timeline to get a resolution to this issue. I'm sharing the remedy listed by NHTSA. "Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." I'm unable to understand if there are efforts by Mazda to provide sufficient labor work to inspect the vehicle and the fastening seals are at all in their timeline. I think NHTSA should assess what progress has been made by Mazda in resolving this critical recall.