NHTSA Complaint #11173197 — 2018 KIA SPORTAGE

AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR