NHTSA Complaint #11173119 — 2014 RAM 2500

ON DECEMBER 21ST, 2018 I TOOK MY TRUCK TO A CAR WASH. FOLLOWING THE INITIAL CLEANING THE ATTENDANT PLACED THE TRUCK IN NEUTRAL, EXITED THE TRUCK, ENGAGED THE TRACK MECHANISM AND WALKED BACK TO THE NEXT TRUCK IN LINE. I WAS IN THE GLASSED IN AREA WATCHING. WITHOUT WARNING THE TRUCK WENT TO FULL THROTTLE RACING THROUGH THE CAR WASH TUNNEL AND HITTING A TOYOTA VAN WAITING TO BE MOVED TO THE NEXT CLEANING POINT. I WATCHED AS THE ATTENDANT TRIED TO RACE DOWN THE TUNNEL AFTER THE TRUCK. JUST AS THE TRUCK STRUCK THE VAN HE ENTERED AND PUT THE TRUCK IN PARK. THE ENGINE SLOWED FROM FULL THROTTLE TO WHAT APPEARED TO BE NORMAL. I FILED A COMPLAINT WITH CHRYSLER. THEY HAD A THIRD PARTY RUN A DIAGNOSTIC PROGRAM ON MY TRUCK. THEY SENT THE INFORMATION TO CHRYSLER ENGINEERS. I RECEIVED A PHONE CALL TELLING ME CHRYSLER WAS NOT RESPONSIBLE FOR THE INCIDENT. I HAVE WRITTEN THEM AGAIN TELLING THEM I THOUGHT THEIR INVESTIGATION WAS INCOMPLETE SINCE THEY SPOKE TO NO ONE ON STAFF AT THE CAR WASH OR REVIEW THE VIDEO OF THE EVENT. THEY IMPLIED THE PROBLEM WAS CAUSED BY AFTER MARKET MATS. SINCE I WAS PRESENT AND OBSERVED THE INCIDENT, I AM NOT SATISFIED WITH THAT EXPLANATION AND HAVE ASKED THEM TO STATE TO ME IN WRITING MY TRUCK IS SAFE TO DRIVE. I DO NOT ANTICIPATE THAT HAPPENING AS I BELIEVE THEY ARE PLAYING A CLASSIC GAME OF CYA. THERE IS A VIDEO OF THE EVENT AS IT HAPPENED. *TR *DT *DT*JB