NHTSA Complaint #11172398 — 2014 FORD C-MAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11172398
Vehicle	2014 FORD C-MAX
Component	ELECTRICAL SYSTEM
Date of Incident	January 14, 2019
Date Filed	January 27, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE FORD C MAX COMES WITH THE SYNC SYSTEM THAT CONTROLS ALL OF THE CONSOLE SYSTEMS (RADIO, BACKUP CAMERA, HEAT/COLD, PHONE, NAVIGATION, AND USB PORTS). IN THE VEHICLE, THE SYNC SYSTEM HAS QUIT WORKING ON MULTIPLE OCCASIONS WHILE THE VEHICLE IS BEING OPERATED ON BOTH CITY STREETS AND HIGHWAYS. THIS CAUSES A DISTRACTION, AND EFFORT BY THE DRIVER TO REMEDY. ADDITIONALLY, THE SYNC CAUSES THE BACKUP CAMERA TO GO IN AND OUT, THUS CAUSING A BACKUP HAZARD. THE ISSUE HAS BEEN BROUGHT TO FORD'S SERVICE CENTER MULTIPLE TIMES, AND THE VEHICLE HAS BEEN IN THE FORD REPAIR SHOP MULTIPLE TIMES, AT LEAST FOUR (4) AND THE ISSUE HAS NOT BEEN REPAIRED. THE LAST TWO TIMES THAT HAVE REPLACED MAJOR COMPONENTS TO REMEDY THE SITUATION, BUT IT HAS NOT.

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