NHTSA Complaint #11172220 — 2016 JEEP RENEGADE

HI [XXX]AT FCA - MY NAME IS [XXX]. I CALLED YOUR OFFICE AT FCA CUSTOMER SERVICE REGARDING THE 2016 JEEP RENEGADE PURCHASED AT WILDER TOYOTA. I SPOKE TO [XXX] AND SHE WAS UNABLE TO PUT ME THROUGH TO LEAVE A DIRECT MESSAGE. PLEASE CALL ME AT+[XXX] REGARDING MY NIECE [XXX] VEHICLE A 2016 JEEP RENEGADE TRAILHAWK. I HOPED YOU WOULD LISTEN AS I EXPLAIN TO YOU IN DETAIL THAT THE JEEP RENEGADE MY NIECE BOUGHT AT WILDER TOYOTA IN PORT ANGELES WASHINGTON THE IS DANGEROUS. THE VEHICLE BY THE WAY -THAT HAS ALMOST CAUSED HER AND HER SON TO BE IN FOUR ACCIDENTS DUE TO ITS SUDDEN DECELERATION AT 50 MPH TO 30MPH WITH NO WARNING. HERE IS THE ?FIXES? FOR THE SAME PROBLEM THAT NEVER ADDRESSED THE REASON THE VEHICLE CONTINUES TO DO THE SAME THING. NOTHING IS FIXED. ALSO IT HAS BROKEN DOWN FOUR TIMES -THE LAST TIME ON THE HOOD CANAL BRIDGE WHICH STOPPED TRAFFIC IN BOTH DIRECTIONS AND A TOW TRUCK HAD TO COME OUT ON THE BRIDGE TO TOW IT ALL THE WAY BACK TO WILDER TOYOTA IN PORT ANGELES. SHE HAS HAD TO HAVE IT TOWED BACK TO WILDER TOYOTA FOUR TIMES AND THEY HAVE NOT FIXED IT AT ALL. NOW APPARENTLY YOU WOULD LIKE HER TO DRIVE IT AWAY TOMORROW???? AND APPARENTLY THIS TIME IT?S FIXED BECAUSE THE ?OIL GOT CHANGED?? WHAT?? THAT?S NOT THE PROBLEM [XXX]THE PROBLEM IS THAT THE CAR IS GOING TO KILL SOMEONE IF NOT [XXX] THEN SOMEONE ELSE. WHY WOULD YOU THREATEN HER THAT SHE HAS TO BRING BACK THE LOANER WHEN WHATEVER IS WRONG HAS NOT BEEN ADDRESSED?? ARE YOU LISTENING TO HER WHEN SHE TELLS YOU SHE?S IS AFRAID OF DRIVING THAT VEHICLE DUE TO THE NUMEROUS PROBLEMS AND SCARY SITUATIONS IT HAS PUT HER IN? ARE YOU LISTENING TO ME ? CHRYSLER NEEDS TO DO THE RIGHT THING AND BUY THAT CAR BACK BEFORE IT KILLS SOMEONE WHITE THIS VEHICLE OFF OF THE ROAD IMMEDIATELY BEFORE IT KILLS MY NIECE AND HER 3YR SON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR