NHTSA Complaint #11172184 — 2017 AUDI Q7

AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.