NHTSA Complaint #11172107 — 2013 FORD F-150

REAR DRIVER SIDE BACK GLASS SHATTERED WHILE DRIVING. VEHICLE WAS AT TEMP. WHEN FAILURE OCCURRED, WITH REAR DEFROSTER RUNNING. WAS TRAVELING TO WORK AT 60 MPH WHEN LOUD BLAST OCCURRED IN VEHICLE. I LOOK AROUND TO SEE IF I HAD HIT SOMETHING WHEN I LOOKED IN MY REAR VIEW MIRROR I NOTED THAT THE REAR DRIVER SIDE BACK GLASS WAS SHATTERED AND THE THE REAR DEFROST THAT WAS ON WAS NOW OFF. OUTSIDE TEMP. PER VEHICLE DISPLAY WAS -9 CURRENT MILES ON VEHICLE AT THE TIME OF THE INCIDENT WAS 59,278. ROAD CONDITIONS WERE ICY DUE TO TIME OF YEAR AND RESENT WINTER STORM. LOSS OF CONTROL OF VEHICLE AND POTENTIAL FATAL IMPACT COULD HAVE OCCURRED AS THE SOUND WAS INTENSE AND DID CAUSE ME TO JERK THE WHEEL. CONTACTED DEALER DUE TO MODEL YEAR THEY STATED THE ISSUE WAS NOT COVERED AT THE DEALER LEVEL AND I WOULD HAVE TO ESCALATE TO FORD CUSTOMER SERVICE. FORD CUSTOMER SERVICE STATED THAT THERE IS NO OPEN CLAIMS/WARRANTY FOR THIS ISSUE AT THIS TIME SO KEEP MY RECEIPT SO IF THERE IS IN THE FUTURE I CAN BE REIMBURSED.