NHTSA Complaint #11171966 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON STARTING. IN ADDITION, THE CHECK ENGINE INDICATOR RANDOMLY ILLUMINATED AND THERE WAS A CONSTANT LOSS OF MOTOR POWER UPON STARTING THE VEHICLE. THE DEALER (SUNRISE FORD OF NORTH HOLLYWOOD, 5500 LANKERSHIM BLVD, LOS ANGELES, CA 91601, (877) 510-8967) WAS NOTIFIED OF THE FAILURES; HOWEVER, THE DTC WAS NOT PRESENT TO REPLICATE THE FAILURES. THE VEHICLE WAS SERVICED BY AN UNKNOWN DEALER FOR A FAILURE REGARDING THE THROTTLE BODY PRIOR TO BEING REPAIRED BY FORD OF NORTH HOLLYWOOD. THE UNKNOWN DEALER INSPECTED THE VEHICLE, BUT WAS UNABLE TO DETERMINE A REMEDY TO REPAIR THE THROTTLE BODY FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL LINE HOSE FRACTURED ONTO THE INTAKE MANIFOLD NEAR THE ENGINE, WHICH CAUSED FUMES FROM THE ENGINE AND FUEL SYSTEM TO ENTER THE CABIN OF THE VEHICLE. THE INDEPENDENT MECHANIC TESTED THE VEHICLE AND WAS TO PROVIDE FURTHER TECHNICAL GUIDELINES TO THE VEHICLE OWNER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V813000 (ELECTRICAL SYSTEM), 14V495000 (ELECTRICAL SYSTEM), 13V584000 (ENGINE AND ENGINE COOLING), AND 12V336000 (ENGINE AND ENGINE COOLING), AS WELL AS NHTSA ACTION NUMBER: PE18007 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED AND WAS UNABLE TO BE DRIVEN DUE TO THE FAILURES. THE MANUFACTURER WAS CONTACTED TO ADDRESS THE MULTIPLE FAILURES AS WELL AS THE TWO SERVICE CAMPAIGNS (FIELD SERVICE ACTION NUMBER: 12M02 AND 14N02 THAT HAD NOT BEEN RECEIVED BY MAIL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.