NHTSA Complaint #11171716 — 2015 TOYOTA HIGHLANDER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11171716
Vehicle	2015 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	November 14, 2018
Date Filed	January 23, 2019
Mileage	45,665 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE REAR SIDE MARKERS AND HEADLIGHTS RETAINED WATER. IN ADDITION, WHEN PARKING AND RELEASING THE BRAKE PEDAL, A LOUD UNKNOWN NOISE OCCURRED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO NORTHRIDGE TOYOTA (LOCATED AT 19550 NORDHOFF ST, NORTHRIDGE, CA 91324, (833) 650-5833) WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE HEADLIGHTS. THE DEALER RECOMMENDED REPLACING THE HEADLIGHTS DUE TO FAULTY SEALS. THE FAILURE WAS NOT COVERED BY A WARRANTY AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,665.

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