NHTSA Complaint #11171689 — 2015 PORSCHE MACAN S

I OWN A 2015 PORSCHE MACAN S. ON 20TH JANUARY 2019, TO MY SHOCK MY CAR'S BRAKES FAILED DURING MY DRIVE FROM NY TO NJ. THERE WERE NO WARNING INDICATORS ON THE CONSOLE BUT THE BRAKE PEDAL STARTED SLIDING TO THE FLOOR WITH NO RESISTANCE. I WAS REALLY LUCKY THAT THIS HAPPENED JUST AFTER I HAD GOTTEN OFF THE HIGHWAY AND HAD PULLED UP INTO A MALL PARKING LOT. PORSCHE ROADSIDE ASSISTANCE TOWED THE CAR TO AN AUTHORIZED DEALER. THE SERVICE TEAM FOUND THE DRIVER'S SIDE FRONT BRAKE LINING HAD SLIT. IN SEPTEMBER 2019, PORSCHE SERVICE IN LARCHMONT HAD PERFORMED BRAKE FLUID FLUSH AND REPLACEMENT, AND ALSO REPLACED BRAKE DISC, BRAKE PAD AND ROTORS. THE PORSCHE SERVICE TEAM IN NJ WHILE NOT YET CERTAIN BELIEVES THE PREVIOUS SERVICE WORK MIGHT HAVE BEEN NEGLIGENT/FAULTY THAT LED TO SUCH A POTENTIALLY CATASTROPHIC FAILURE WITH THE BRAKES. I HAVE WRITTEN TO PORSCHE USA AND GERMANY AND YET TO HEAR BACK FROM THEM ON THEIR PLAN OF ACTION FOR INVESTIGATION, AND CORRECTIVE ACTION. I HOPE THERE IS SOME IMMEDIATE ACTION TAKEN TO MAKE SURE THIS DOES NOT HAPPEN IN OTHER PORSCHE CARS AND MORE IMPORTANTLY OTHER PORSCHE DRIVERS DO NOT HAVE TO GO THROUGH SUCH A TRAUMATIC EXPERIENCE.