NHTSA Complaint #11171673 — 2018 FORD F-350

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11171673
Vehicle	2018 FORD F-350
Component	STRUCTURE:BODY
Date of Incident	January 21, 2019
Date Filed	January 23, 2019
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

DOORS WILL NOT CLOSE, OPEN, AND OR COME OPEN WHILE DRIVING USUALLY ON BELOW FREEZING TEMPERATURE DAYS. THIS HAS HAPPENED WHILE STATIONARY AND DRIVING WHILE MAKING A TURN DRIVERS SIDE DOOR WHIPPED OPEN FORTUNATELY THERE WAS NO ONCOMING TRAFFIC. MOISTURE IN DOOR LATCHES FREEZING IS THE PROBLEM. UNFORTUNATELY THERE IS NO WAY TOKNOW IF THE LATCH IS FULLY ENGAGED WHILE IN MOTION. ALSO CIRCUMSTANCE CAN OCCUR THAT LEAVE YOU LOCKED IN VEHICLE WITH ONLY ESCAPE THRU A WINDOW. FORD HAS CALLED THIS REPAIR CUSTOMER SERVIVE ADVISOR 18N03. HOWEVER THIS HAS BEEN A ONGOING PROBLEM WITH FOR VEHICLES FOR SEVERAL YEARS AND FORD KEEPS PUTTING OUT REPAIRS THAT ARE OFTEN INEFFECTIVE.

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