NHTSA Complaint #11171672 — 2012 HYUNDAI TUCSON

ENGINE FAILED IN OCT.2018 IN BIG BEAR, CALIFORNIA. AFTER DRIVING FOR SEVERAL HOURS UP THE MOUNTAIN, A LOUD RATTLING SOUND OCCURRED DRIVING AT LOW SPEEDS IN THE CITY. INDEPENDENT LOCAL MECHANIC DETERMINED IT WAS THE PISTONS NOT WORKING PROPERLY CAUSING COMPLETE ENGINE FAILURE. MECHANIC CONFIRMED THE VEHICLE COULD NOT BE DRIVEN MUCH FURTHER, IT WOULD NOT HAVE MADE IT DOWN THE MOUNTAIN, AND I WAS LUCKY IT DIDN'T FAIL ON THE MOUNTAIN. SINCE ENGINE STILL UNDER WARRANTY, I HAD TO TOW IT DOWN THE MOUNTAIN TO NEAREST DEALERSHIP IN LOMA LINDA, CA. AT DEALERSHIP, DETERMINED AND CONFIRMED ENGINE FAILED AND UNDER WARRANTY. NO PARTS AVAILABLE (PERHAPS DUE TO OTHER MODEL RECALL?). GIVEN SMALLER DEALER LOANER VEHICLE - INSUFFICIENT FOR MY NEEDS. IT IS NOW JANUARY 2019 AND NO PART POTENTIALLY AVAILABLE UNTIL LATE FEBRUARY. (IS THIS THE SAME ENGINE AS THE SANTE FE AND SONATA RECALL?) DEALERSHIP REFERRED TO HYUNDAI CUSTOMER CARE CENTER IN DECEMBER. CASE FILED. CASE MANAGER CONTACTED MID-DECEMBER WITH LITTLE INFORMATION AND OFFER OF MONETARY COMPENSATION FOR TIME W/O VEHICLE. NO OTHER CONTACT FROM CASE MANAGER FOR OVER A MONTH NOW. HYUNDAI CUSTOMER CARE CENTER INDICATES THERE IS NO ONE ELSE OTHER THAN NON-RESPONSIVE CASE MANAGER THAT I CAN CONTACT. IF THERE ARE NO REPLACEMENT ENGINES AVAILABLE - THIS MUST BE A PART OF A LARGER PROBLEM. I WANT MY 2012 TUCSON REPAIRED OR REPLACED. AND, I BELIEVE THE 2012 TUCSON SHOULD BE ADDED TO THE HYUNDAI ENGINE RECALL ISSUE.