NHTSA Complaint #11171380 — 2014 BMW 328D

I RECEIVED A RECALL LETTER DATED DECEMBER 2018 STATING THAT MY CAR IS BEING RECALLED FOR THE EXHAUST GAS RECIRCULATION COOLER. IT STATES THAT THE EGR COOLER COULD DEVELOP AN INTERNAL LEAK. THE COOLING FLUID COULD MIX WITH THE DIESEL ENGINE SOOT & MAY RESULT IN SMOLDERING PARTICLES. THE PARTICLES COULD COME IN CONTACT WITH THE ENGINE INTAKE MANIFOLD AND CREATE SMALL HOLES INCREASING THE RISK OF A FIRE. THE LETTER STATES THAT THERE IS NO REMEDY AVAILABLE YET. I CALLED BMW CORPORATE ON 1/3/19 AFTER I RECEIVED THE LETTER & THEY SAID THERE'S NOTHING THEY COULD DO. THEY RECOMMENDED I CALL AROUND TO DIFFERENT BMW DEALERS & SEE IF THEY HAVE A PLAN PUT IN PLACE FOR THIS RECALL. THEY SAID SINCE THE DEALERS ARE PRIVATELY OWNED, THEY CANT MAKE THEM DO ANYTHING ABOUT THE RECALL. I CALLED FREEHOLD BMW & EDISON BMW & THEY SAID THERE'S NOTHING THAT CAN BE DONE & THAT I NEED TO WAIT FOR THE PARTS TO BE AVAILABLE. I TRAVEL 45-60 MINS EACH WAY BACK & FORTH TO WORK ON THE NJ TURNPIKE SO SINCE RECEIPT OF THIS LETTER, I'VE BEEN TAKING MY WIFE'S CAR, WHICH IS A LEASE, IN FEAR OF MY CAR CATCHING FIRE. I'M MAKING PAYMENTS ON A CAR THAT NEITHER MYSELF NOR MY WIFE FEEL SAFE DRIVING & I DON'T THINK IT'S FAIR. I'M FORCED TO LEAVE MY PREGNANT WIFE & OUR 3 YEAR OLD DAUGHTER HOME WITHOUT A SAFE VEHICLE TO DRIVE. I CALLED THE NHTSA ON 1/3/19 & SPOKE TO BEAU. I EXPLAINED THE SITUATION. HE TOOK DOWN ALL OF THE INFORMATION & GAVE ME A REFERENCE NUMBER. REF# 159562. HE ADVISED THAT IF BMW DOESN'T OFFER ME A RESOLUTION IN A TIMELY MANNER, TO FILE A COMPLAINT. ALTHOUGH I RECEIVED THE LETTER IN DECEMBER 2018, WHEN I CHECKED THE WEBSITE PROVIDED ON THE LETTER (SAFERCAR.GOV), THE RECALL WAS ISSUED ON OCTOBER 25, 2018. PLEASE ADVISE WHAT MY NEXT STEP TO RESOLVING THIS MATTER SHOULD BE. THANK YOU FOR YOUR TIME.