NHTSA Complaint #11170952 — 2004 TOYOTA 4RUNNER

TOOK VEHICLE IN FOR A REPAIR RECENTLY AT A TOYOTA DEALER UPON TEAR DOWN THEY TOLD ME THAT MY 2004 4RUNNER'S FRAME AND MANY OTHER STRUCTURAL SUPPORTS FOR THE ENGINE AND MOUNTS ARE NOT STRUCTURALLY SOUND DUE TO SEVERE CORROSION. THEY FOUND HOLES IN THE FRAME AT ENGINE CROSS MEMBER ON THE PASSENGER SIDE ALSO FOUND BOTH REAR BODY MOUNTS AND LOWER RADIATOR SUPPORT EXCESSIVELY RUSTY. THEY DECLINED THE REPAIR WORK AND TOLD ME THE VEHICLE IS UNSAFE TO DRIVE. I AM THE ORIGINAL OWNER AND HAVE TAKEN GREAT CARE OF THE VEHICLE AS YOU CAN SEE IN THE ATTACHED PHOTO THE ORIGINAL PAINT IS STILL GLOSSY NO RUST ON THE OUTER BODY BUT EXTENSIVE RUST ON THE FRAME AND UNDERBODY. I AM GREATLY DISAPPOINTED WITH THE EXCESSIVE FRAME RUST BECAUSE OTHERWISE THE VEHICLE RUNS WELL BUT OF COURSE IT IS NOT SAFE TO DRIVE ACCORDING TO THE TOYOTA DEALER.