NHTSA Complaint #11170799 — 2010 CADILLAC SRX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11170799 |
| Vehicle | 2010 CADILLAC SRX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 110,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KY |
Consumer Description
MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING ABOUT 200 FEET, THE VEHICLE BEGAN TO OPERATE AS NORMAL. HOWEVER, THE SAME SCENARIO OCCURRED AT THE NEXT STOPLIGHT. I HAD THE CAR SCANNED AND THE CODE CAME UP AS P000017. I WAS INFORMED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED. THE ESTIMATED PRICE TO REPAIR MY CAR WOULD BE $ 2,200. 00. I HAVE BEEN TO NUMEROUS SITES AND FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THESE ENGINES. GM ACKNOWLEDGE THIS PROBLEM WITH THE PREVIOUS GENERATION SRX MODEL BUT HAS YET TO ACKNOWLEDGE THE PROBLEM WITH 2010 MODEL YEAR VEHICLES. GM'S CUSTOMER SERVICE TEAM SIMPLY STATES THAT GM IS SORRY AND SAYS THAT YOU ARE WELCOME TO REGISTER A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THEY OFFERED AND ASSIGNED A CASE NUMBER TO MYSELF WHICH BASICALLY ACKNOWLEDGED THAT I CALLED GM. HOW MANY MORE GM AUTOMOBILES DO YOU THINK I WILL PURCHASE?
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