NHTSA Complaint #11170750 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. AFTER SHIFTING INTO THE PARK POSITION, THE DISPLAY INDICATED THAT THE TRANSMISSION WAS IN DRIVE. THE CONTACT STATED THAT THE VEHICLE WOULD NO LONGER OPERATE IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO WILLIS FORD(15 NORTH DUPONT BLVD, SMYRNA, DE) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BUSHING THAT CONNECTED THE SHIFT CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000. *TT CONSUMER STATES VEHICLE WAS TURNED OFF AND ATTEMPTED TO TURN IT BACK ON, NONETHELESS IT WOULD NOT TURN OVER AS THE VEHICLE WAS STILL REGISTERING THAT IT WA "ON" AND IN REVERSE. VEHICLE WAS REPAIRED BUT WAS NOT INCLUDED IN THE RECALL. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB