NHTSA Complaint #11170661 — 2010 SUBARU OUTBACK

I WENT TO TIMMONS SUBARU IN LONG BEACH CA.I TOLD THEM ABOUT THE TSB-16-90-13R AND THAT MY VEHICLE IS DOING EXACTLY WHAT THAT BULLETIN IS SHOWING. I WAS INFORMED OVER AND OVER MY VEHICLE WAS OUT OF WARRANTY. I KNEW THAT A WANTED THEM TO DO THE TSB. THEY REFUSED BECAUSE THEIR MECHANIC SAID IT NEEDED A NEW CVT TRANSMISSION AND THEY COULD NOT DO THAT WORK. THE OUTBACK WAS SHAKING AND VIBRATING AND HAVE LOW RPMS LIKE IT WAS GOING TO STALL. I DID NOT TRUST TIMMONS MECHANIC SO I TOOK TO MCKENNA SUBARU IN HUNTINGTON BEACH . THEY DID THE TSB AND NOW IT WORKS GREAT. IT DID NOT NEED A NEW CVT TRANSMISSION AND TIMMONS MECHANIC LIED TO ME AND WANTED TO UPSELL A NEW CVT TRANSMISSION AND WHEEL BEARING IN HIS REPORT. THEY REFUSED TO LISTEN TO ME REGARDING THE TSB.