NHTSA Complaint #11170553 — 2013 GMC TERRAIN

"TAKATA RECALL" 2018 DECEMBER 22 I NOTICED MY ENGINE HAD A DEEP GROWL WHEN I WENT TO ACCELERATE, AFTER A WHILE IT WOULD QUIET DOWN. I CHECKED THE OIL AND THERE WAS NONE NOTICEABLE ON THE DIP STICK, NOR WAS THERE A WARNING ON MY CONSOLE TO ADD OIL. I ADDED OIL. I SCHEDULED AN OIL CHANGE ON 12/27 ( FIRST TIME ONE WAS AVAILABLE ) . I MENTIONED THE GROWL AND LACK OF OIL TO THE TECHNICIAN. HE STATED THAT THE 2013 TERRIAN WAS KNOWN TO HAVE OIL CONSUMPTION ISSUES AND TO CONTACT THE DEALER ASAP. SO I DID. AT THE DEAL ZIMBRICK - SUN PRAIRIE, WI THEY LOOKED UP MY VIN AND STATED THERE WERE NOT ISSUES RELATED TO MY VIN NUMBER. MY ONLY OPTION WAS TO REPLACE ENGINE PARTS AS NEEDED WHICH WOULD BE APPROX $3000 EXPENSE FOR ME OR KEEP OIL ON HAND AND MONITOR CLOSELY. I ASKED IF THERE WAS A WAY TO ESCALATE THIS ISSUE AND THEY SUGGESTED I LOOK UP THE GMC CUSTOMER SERVICE PHONE NUMBER ONLINE, AND CALL THEM SO I DID . I CALLED GMC CUSTOMER SERVICE AND STARTED CLAIM # 9-49-45955696, ON 12/27/2018 . I WAS TOLD THERE WAS A 2 DAY WAIT FOR A FOLLOW UP CALL. I WAS CONTACTED BY LOGIN FROM GMC ON 12/31/0218, HE LEFT A MESSAGE AND I TRIED TO CALL BACK BUT WE WERE UNABLE TO CONNECT UNTIL 1/3/2019 WERE WE DISCUSSED THE ISSUE AND HE CONNECTED ME WITH ZIMBRICK GMC EAST MADISON. LOGIN DID INFORM ME THERE WAS A GMC WARRANTY FOR THIS ISSUE THAT WAS IN AFFECT UNTIL 12/31/2018, SO I AM GLAD I CALLED IN MY CLAIM ON 12/27/2018. WITH THE FACT THAT I HAD JUST HAD A NEW OIL CHANGE I WAS ASKED TO PUT ON 2000 MILES AND THEN COME IN TO START AN OIL CONSUMPTION TEST. SO THIS IS WHERE I STAND. I SURE HOPE WITH ALL I HAVE BEEN SEEING ONLINE ABOUT OTHER PEOPLE WITH OIL CONSUMPTION ISSUES THAT GMC STANDS BEHIND THIS ERROR AND FIXES IT AT THEIR EXPENSE.