NHTSA Complaint #11170277 — 2018 SUBARU WRX

THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!