NHTSA Complaint #11170230 — 2012 BMW 535XI

MY CAR HAS 76,000 MILES ON IT AND THE ERROR POPPED UP ON THE MAIN SCREEN OF " "PASSENGER RESTRAINT SYSTEM MALFUNCTION." IT ADVISED ME TO TAKE THE CAR TO A SERVICE CENTER WHICH I DID. BMW OF WICHITA DIAGNOSED THE ISSUE AS THE PASSENGER SEAT MAT NEEDED TO BE REPLACED. THEY QUOTED ME $2,500 TO FIX THE ISSUE AND I ASKED THEM IF THIS WAS BECAUSE OF DAMAGE OR ABUSE BY THE OWNER AND THEY SAID NO IT JUST A PART THAT FAILED. I CALLED BMW OF NORTH AMERICA AND ASKED IF THEY WOULD OFFER ASSISTANCE IN THE REPAIR AND THEY SAID THERE WERE NOT ANY RECALLS OR SERVICE BULLETINS ON THE VEHICLE AND THEREFORE THEY WOULD NOT HAVE ASSISTANCE AVAILABLE. AFTER RESEARCHING THIS ISSUE ONLINE I SET THERE ARE OTHERS WITH THIS ISSUE AND SO I FIGURED I WOULD REPORT IT TO YOU. THE FIRST TIME THIS HAPPENED WAS OFF A COLD START AND BEFORE ANYONE SAT IN THE SEAT AND HAS CONTINUED SINCE.