NHTSA Complaint #11170223 — 2015 CADILLAC ESCALADE SUSPENSION

Complaint Details

ODI Number	11170223
Vehicle	2015 CADILLAC ESCALADE
Component	SUSPENSION
Date of Incident	October 26, 2018
Date Filed	January 15, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I BOUGHT THIS VEHICLE IN 2017. AROUND LATE OCTOBER 2018, AT ABOUT 60,000 MILES I NOTICED THE RIDE BECAME VERY BOUNCY. I AM BEING TOLD BY THE DEALERSHIP THAT 3 SHOCKS AND STRUTS ARE BAD AND HAVE TO BE REPLACED ON A VEHICLE THAT IS 3 YEARS OLD. I COULD MAYBE UNDERSTAND IF 1 WAS BAD, BUT 3 GOING BAD THIS QUICKLY DOES NOT ADD UP. I'VE NEVER HEARD OF A VEHICLE HAVE 3 BAD SHOCKS AND STRUTS THIS QUICKLY AND CAN ONLY SURMISE THERE IS A DEFECT WITH THE PRODUCT.

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