NHTSA Complaint #11170132 — 2019 FORD F-250 SD

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11170132
Vehicle 2019 FORD F-250 SD
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 3,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

DRIVER DOOR LATCH FREEZES. HASN'T HAPPENED YET ON OTHER DOORS, BUT THEN THEY ARE NOT USED MUCH. OCCURS DURING WET/COLD/BELOW FREEZING WEATHER. TRUCK IS NEW, 3600 MILES. FIRST TIME DOOR OPENED BUT WOULD NOT LATCH CLOSED AGAIN.HARD CLOSURE OF DOOR AND MULTIPLE LOCK/UNLOCK ATTEMPTS FREED LATCH AND IT WORKED. SECOND TIME, 48 HOURS AFTER FIRST. REPEATED ABOVE PROCESS AND DOOR LATCHED. THIRD TIME WAS THIS MORNING (1/15/19) . SEVERAL INCHES OF SNOW AND TEMPERATURES WELL BELOW FREEZING. FIRST ATTEMPT THIS MORNING, THE DOOR UNLOCKED AND THEN WOULD NOT CLOSE. SPRAYED ALCOHOL INTO DOOR LATCH AND DOOR LATCHED CLOSED, AND THEN WOULD NOT REOPEN. USED MANUAL KEY TO FREE UP FROZEN LOCK MECHANISM. THIS IS THE SAME PROBLEM THAT FORD ISSUED FSA 18N03 TO PREVIOUS YEAR F150 AND F250 TRUCKS TO FIX SAME ISSUE BUT THE FSA HAS NOT YET BEEN APPLIED TO 2019 MODEL YEARS, EVEN THOUGH IT APPEARS FORD DID NOT FIX THE ROOT CAUSE OF THE ISSUE FOR THE 2019 F250 MODELS. VEHICLE WAS STATIONARY.

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